Refund Policy

Last updated: 22 July 2026

We keep this simple and fair.

1. 14-day money-back guarantee

If Coach Portal is not right for you, tell us within 14 days of your first payment and we will refund that first payment in full — no questions, no forms. This applies to your first subscription payment only.

2. Monthly subscriptions

You can cancel at any time. Your access continues to the end of the month you have paid for. We do not offer pro-rata refunds for partial months after the 14-day guarantee period.

3. Annual subscriptions

Annual plans are covered by the same 14-day guarantee. After 14 days, if you cancel an annual plan, we will refund the value of the full unused months remaining, less the months used charged at the monthly rate. Example: cancel a founding annual plan (R9,980) after 3 months — refund is R9,980 minus 3 × R998.

4. Founding member pricing

Founding member rates are tied to a continuously active subscription. If you cancel and later return, the then-current standard pricing applies.

5. How refunds are paid

Refunds are paid back to the original card via Paystack (or to the originating bank account for EFT payments), within 10 business days of confirmation.

6. Service issues

If a fault on our side keeps you locked out of the Service for a sustained period, we will extend your subscription by the affected time — and if that is not good enough, talk to us and we will make it right.

7. How to request a refund

Email jack@firmmind.co.za or WhatsApp +27 79 819 6014 from the account holder's contact details, with your account email and the request. That's it.

Nothing in this policy limits your rights under the Consumer Protection Act, 2008.